Terms & Conditions

This website (mngeneration.com), our mobile apps, related social accounts and any service we make available to you (collectively the "Service") are operated by MN Generation Inc., a company registered in Delaware, United States. Throughout the site, the terms "we", "us" and "our" refer to MN Generation. By visiting our site and/or purchasing something from us, you engage in our Service and agree to be bound by the following terms and conditions ("Terms"), including those additional terms and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, content contributors and influencers.

Please read these Terms carefully before accessing or using our Service. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the site or use any of the Services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.

Any new features or tools added to the current Service shall also be subject to the Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Service following the posting of any changes constitutes acceptance of those changes.

By agreeing to these Terms, you represent that you are at least the age of majority in your state or country of residence, or that you are the age of majority and you have given us your consent to allow any of your minor dependents to use the site.

• You may not use our products for any illegal or unauthorised purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
• You must not transmit any worms, viruses, malicious code, or any code of a destructive nature.
• A breach or violation of any of the Terms will result in immediate termination of your access to the Service, without notice and without prejudice to our right to pursue any other remedy available at law.
• You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
• The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks and is handled by our PCI-DSS Level 1 payment processor (Stripe).

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. Bulk scraping, automated harvesting of catalogue data, pricing or media is strictly prohibited and may result in IP blocking and legal action.

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue any product without notice.

All descriptions of products or product pricing are subject to change at anytime without notice, at our sole discretion. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors.

Colours and finish of physical apparel are reproduced as accurately as possible but cannot be guaranteed to match exactly the colour displayed on your screen. Garment dimensions in our size charts are measured flat and may vary by up to 1cm due to manufacturing tolerances. Apparel weight, fabric composition and care instructions listed on each product page are accurate at the time of dispatch.

Supplements display nutritional information on each product page and on the physical label. Where there is a discrepancy between on-screen content and the physical label, the physical label prevails. Batch numbers and expiry dates are printed on each tub or bar; we do not ship product within 90 days of its labelled expiry.

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. Where a price change is made after you have placed an order, the price displayed on your order confirmation is the price you pay.

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Nutritional information shown for supplements is supplied by the manufacturer and tested in batch by an independent ISO-17025 lab. While we hold this data to high accuracy, actual values may vary by up to ±10% in line with FDA 21 CFR 101.9(g) reasonable variance for nutrition labelling.

Payment is collected in full at the time of checkout. Our payment processor is Stripe, Inc., which is certified as a PCI-DSS Level 1 service provider. Card details are entered directly into Stripe's payment elements (an iframe served from js.stripe.com) and never touch our servers. By submitting payment you authorise MN Generation to charge, via Stripe, the full order total including shipping, taxes and any applicable duties.

Accepted payment methods at the time of writing are Visa, Mastercard and American Express. Wallet payments (Apple Pay, Google Pay, Link) are available where supported by your browser and country. Any other method shown elsewhere on the site (for example in marketing badges) is offered only if it appears as a live option at the Stripe checkout; if it does not appear, it is not currently available.

Resolving a payment issue. If you believe a charge is incorrect, the order has not arrived within the stated delivery window, or the goods are not as described, please contact us first at [email protected] so we can investigate and, where appropriate, refund or replace the order. We aim to respond within 2 business days and resolve within 10. Contacting us first is the fastest path to a refund.

Chargebacks. You retain all rights under your card network's chargeback rules and under applicable consumer law. If you choose to raise a chargeback, we will respond through Stripe's standard dispute process with the relevant evidence (order, payment, shipping and delivery records). We do not impose chargeback fees, report customers to credit bureaus, or restrict future purchases based solely on the fact that a chargeback was raised. Where a chargeback is found in your favour, the refund is issued by your card issuer.

MN Generation dispatches orders from its US fulfilment centre Monday–Friday (excluding US public holidays). Standard US delivery is estimated at 2–6 business days. Standard international delivery is estimated at 7–21 business days. These are estimates only, not guarantees. Delivery can take up to 3 weeks (21 business days) and by placing an order you accept this timeframe.

Risk of loss and title for items purchased pass to the customer upon hand-off to the carrier at our warehouse, not upon delivery to the customer's address. Once a tracking number is generated and the carrier has scanned the parcel, MN Generation's responsibility for that parcel ceases. Any claims for loss, damage or delay in transit must be directed to the carrier.

We are not responsible for delays caused by carrier capacity, weather, customs, strikes, pandemics, natural disasters, incorrect addresses provided by the customer, failed delivery attempts, or uncollected parcels. Such delays do not constitute a breach of these Terms and are not grounds for refund.

"Delivered" status shown by the carrier is conclusive evidence of delivery for the purposes of any dispute, unless the customer can produce a written statement from the carrier confirming the parcel was lost or misdelivered.

Our Returns Policy is incorporated into these Terms by reference. Please read the full Returns Policy page. Key points:

• Returns are granted at our sole discretion outside the statutory consumer guarantees required by applicable law.
• Store credit is the default remedy for approved returns.
• A $9.95 restocking fee applies to every approved return.
• Return shipping is always at the customer's expense.
• Items must be returned within 14 days of delivery with all tags attached.
• Underwear, socks, supplements, final-sale items and gift cards are non-returnable under any circumstance.
• Refused or rejected returns are returned to the customer at the customer's cost or donated after 14 days with no refund.

If you create an account on our site, you are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account. You must immediately notify us of any unauthorised use of your account.

We reserve the right to suspend or terminate your account at any time, without notice, for any conduct that we, in our sole discretion, believe violates these Terms, is harmful to other users, or is otherwise objectionable. Account termination does not entitle you to any refund for undelivered store credit, pending orders (once dispatched) or any other benefit.

Any content you submit to our site (reviews, photos, social media tags) grants MN Generation a perpetual, irrevocable, worldwide, royalty-free, non-exclusive licence to use, reproduce, modify, adapt, publish, translate, distribute and display such content in any media. You represent and warrant that you own or control all rights to the content you post and that the content is accurate and not defamatory.

All content on this site, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations and software, is the property of MN Generation or its content suppliers and is protected by US and international copyright, trademark and other intellectual property laws.

Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of MN Generation. You are granted a limited, non-exclusive, non-transferable licence to access and use this site and its content for personal, non-commercial purposes only.

Your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our site, you acknowledge the collection and use of your information as described in that policy.

The data controller is MN Generation Inc. (Delaware, United States). We comply with the EU/UK GDPR, the California Consumer Privacy Act as amended by the CPRA, and other applicable US state and federal privacy laws. To exercise any of your rights (access, rectification, erasure, portability, objection, withdrawal of consent), contact [email protected]. We respond within 30 days (45 under CCPA, extendable for complex requests).

You agree to indemnify, defend and hold harmless MN Generation, its directors, officers, employees, agents, licensors and suppliers from and against any and all claims, actions, demands, liabilities, costs and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of the site or any product purchased from us.
• Your violation of these Terms.
• Your violation of any rights of another party, including intellectual property rights.
• Any content you submit, post or transmit through the site.

To the maximum extent permitted by applicable law, in no event shall MN Generation, its directors, officers, employees, agents, licensors or suppliers be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill or other intangible losses, resulting from:

• Your access to or use of (or inability to access or use) the Service.
• Any conduct or content of any third party on the Service.
• Any content obtained from the Service.
• Unauthorised access, use or alteration of your transmissions or content.

In no event shall our total liability to you for all claims arising out of or relating to the use of, or inability to use, the Service exceed the amount you paid to us in the twelve (12) months preceding the claim.

If you are a consumer within the meaning of applicable US consumer protection law, nothing in these Terms excludes, restricts or modifies any condition, warranty, guarantee or other term implied by that law or any other statute where to do so would contravene that statute or render any part of these Terms void. Where such law applies, our liability for a failure to comply with a consumer guarantee is limited, at our option, to: (a) the replacement of the product or the supply of an equivalent product; (b) the repair of the product; (c) the payment of the cost of replacing the product or acquiring an equivalent product; or (d) the payment of the cost of having the product repaired.

Any dispute arising out of or in connection with these Terms shall first be submitted to good-faith negotiation. You must contact us in writing at [email protected] and allow 30 days for us to respond before taking any further action.

If the dispute is not resolved within 60 days of your initial written notice, either party may submit the dispute to mediation or, at our election, to binding arbitration under the rules of the American Arbitration Association. The parties agree that any arbitration shall be conducted in English and that the arbitrator's decision shall be final and binding.

You agree that any claim or dispute must be brought within 12 months of the date the cause of action arose, after which time it is permanently barred.

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish its objectives to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

You may not assign or transfer these Terms or your rights or obligations hereunder, in whole or in part, without our prior written consent. We may assign our rights and obligations without restriction. This includes assignment to any affiliate, successor or purchaser of all or part of our assets or business.

These Terms, together with the Returns Policy, Privacy Policy and Promotional Terms, constitute the entire agreement between you and MN Generation and supersede any prior agreements, representations or understandings (oral or written) regarding the subject matter hereof. No waiver of any term herein by us shall be deemed a further or continuing waiver of that term or any other term.

MN Generation shall not be liable for any failure or delay in performance of its obligations, including dispatch and delivery, where such failure or delay results from circumstances beyond our reasonable control. These include but are not limited to acts of God, natural disasters, fire, flood, pandemic, epidemic, war, terrorism, civil unrest, government action, embargo, strike, lockout, labour dispute, carrier failure, power or telecommunications outage, cyber-attack, or supply-chain disruption.

During a force majeure event, delivery timeframes (including the stated 21 business-day window) are suspended and extended for the duration of the event. No refund or compensation is payable for delays caused by a force majeure event.

Your submission of an order constitutes an offer to purchase, which we may accept or decline at our sole discretion. A contract is only formed when we dispatch the goods, not when you receive an order confirmation email (which is merely an acknowledgement of receipt of your order).

Despite our best efforts, a small number of items in our catalogue may be mispriced. If an item's correct price is higher than the price shown, we will, at our discretion, either contact you for instructions before dispatch or cancel the order and notify you. We are under no obligation to provide the product at the incorrect lower price, even after an order confirmation has been sent. Where an order is cancelled for a pricing error, our only liability is to refund any amount already paid for that item.

All orders are subject to product availability. If an item becomes unavailable after you place your order, we reserve the right to supply a substitute product of equivalent or greater value and specification, or to cancel the affected line item and issue store credit for that item. We will use reasonable efforts to notify you of any substitution.

Flavour, colour and packaging of supplements and apparel may vary from images shown due to manufacturing batches, rebranding or supplier changes. Such variation does not constitute a defect and is not grounds for return or refund.

Except for the statutory consumer guarantees that cannot lawfully be excluded under the applicable US consumer protection law, the Service and all products are provided on an "as is" and "as available" basis, without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, durability, title and non-infringement.

MN Generation does not warrant that the Service will be uninterrupted, timely, secure or error-free, or that the results obtained from the use of any product (including any health, fitness or body-composition outcome) will be accurate, reliable or meet your expectations. Supplement results vary between individuals and depend on diet, training and other factors outside our control. Statements about products have not been evaluated as a substitute for professional medical advice. Consult a healthcare professional before use.

We reserve the right, at our sole discretion, to refuse, cancel or hold any order that we suspect to be fraudulent, placed in breach of these Terms, or associated with a prior chargeback, unpaid balance or policy abuse. We may require additional identity or payment verification before dispatching an order.

Where an order is cancelled for suspected fraud or verification failure, any pre-authorised funds will be released in accordance with your card issuer's standard timeframe (typically 5–10 business days). We accept no liability for any consequential loss arising from such cancellation.

To the maximum extent permitted by applicable law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. You expressly waive any right to participate in a class action against MN Generation. If this waiver is found to be unenforceable in a particular jurisdiction, the entirety of the dispute resolution provisions in Section 14 shall be deemed void as to that proceeding, but shall otherwise remain in full force.

This clause does not limit any non-excludable right you may have under the applicable US consumer protection law to pursue a representative complaint through a regulator such as the US Federal Trade Commission or your state attorney general.

By providing your email address or phone number at checkout or in our forms, you consent to receive transactional communications about your order and, unless you opt out, marketing communications including abandoned-cart reminders, promotional offers and product updates. You may unsubscribe from marketing communications at any time using the link in each message; transactional messages will continue.

We may use cookies and similar technologies to identify items left in your cart and to send you reminders. Your continued use of the site constitutes consent to this processing as described in our Privacy Policy.

To the maximum extent permitted by applicable law, MN Generation, its directors, officers, employees, agents, licensors and suppliers will not be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of the Service or any products purchased through the Service, including but not limited to damages for loss of profits, goodwill, use, data or other intangible losses, even if we have been advised of the possibility of such damage.

This limitation of liability applies whether the alleged liability is based on contract, tort, negligence, strict liability or any other basis, even if MN Generation has been advised of the possibility of such damage. In jurisdictions that do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability shall be limited to the extent permitted by law.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Delaware, United States, and any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity or termination, shall be finally resolved by the courts of the State of Delaware, to whose exclusive jurisdiction the parties hereby submit.